In most cases, the readability quality of your master disc is the problem. Taking care of a physical master disc can be difficult. Discs get scratched, scuffed, smudged, smeared, and stained from fingerprints or oil or whatever elements they’ve been exposed to when not handled carefully. When the sensitive internal laser of each reader and burner drive tries to read data from these types of damaged discs and burn them on your blanks, the imperfections will interfere with your duplication runs.
We recommend that you re-create your master disc at a low speed of 4x for CD masters and 1x for DVD masters using high quality blank media brands such as Philips and Verbatim. This process is called Master Re-Creation and will significantly reduce fail rates when using the newly re-created master disc for subsequent duplications.
TIP: We recommend using the "Test" feature to confirm that the master disc can be copied without any errors. This will simulate the "copying" process without writing any data to the blank media avoiding the risk of wasting any CDs, DVDs, or Blu-Ray discs.
These steps can be performed to try and remedy the problem:
- Lower the read and write speed of each disc type (i.e CD, DVD & Blu-Ray). We advise setting the burn speed of CD-Rs to 24x, DVDs to 8x and Blu-Rays to 2x. Depending on the quality of blank media being used, even lower speeds maybe recommended.
- Trying a different brand of blank media. We suggest avoiding generic brands or cheap media. Brands such as Verbatim, Sony, Phillips, LG, Taiyo Yuden, Sonik, Ritek and Ridata have been proven to have the least amount of failures with testing done in-house.
For duplicators out of warranty only: If you feel there is way too much dust in your duplicator causing high fail rate, then your last resort is to turn the machine off, remove the outer shell of your duplicator, and use a compressed air can to shoot all the dust from the drives. Please perform this dust spray in an open setting and spray the compressed air directly at the front of the drives to have it expel dust towards the back of the duplicator.